Published: 2017-11-08   Views: 499
Author: michaelbrentow
Published in: Customer Service

At one point, every online buyer has dealt with a live chat agent. The experience was either positive or negative, as the agent did help by answering questions in an informative manner or was a robot that did not prove to be efficient. Live chat agent training solutions exist, and they are designed to improve the experience for those visiting your online store. Live chat sales can be improved dramatically if you know what measures to take.

Some businesses might not be aware of how live chat can improve sale records. It is different from offering telephone support, e-mail support and even social media interaction. It is a powerful tool that should be implemented by all online companies and there are many reasons to explain why. First, it helps reduce expenses. Take for example phone support, it costs considerably and installing a phoning system is necessary. With live chat, you can save up money and it is more convenient for visitors to type a message, rather than dialing the number to speak directly with the agent.

Agents can multi-task while they are on live chats. Talking over the phone requires the entire attention of the agent and if there are other tasks that have to be done or multiple incoming phone calls, it will be difficult to juggle with them. By implementing the right live chat agent training solutions, the agent can handle multiple chats simultaneously and visitors will benefit from direct responses, they do not have to wait around for an answer too long. It happens in many situations for visitors to abandon a website because they do not get an answer for their questions and they do not want to buy without knowing everything in advance.

Live chat sales can increase substantially. Many studies have shown that live chat can boost conversions up to at least 20%. In addition, visitors who come in direct contact with live chat are more likely to make a purchase compared to those who do not. Customer service is highly valued among visitors and clients and people will always prefer businesses that know how to treat their clients. Customers feel more confident in doing business with online stores that have live chats. However, not all chats are effective, as in some cases, agents are not trained properly, and they do not know how to respond, or they give short and unclear answers.

It is necessary for businesses to understand how important it is to offer proper training to chat agents. Their reputation and revenue depend on the experience offered. Even suggestions or complaints can be managed faster using live chat platforms and no matter how upset a customer is, if his/her issue is resolved fast, they will have a better opinion about the company’s products or services. This is how brand loyalty is maintained and how business should be done by every online shop.

Do you want to improve the chat experience for your customers? In that case, focus on the right live chat agent training solutions ( ) . You can increase your live chat sales ( ) by making the right investment.


Author Bio

This user has not submitted a user bio yet

Article Comments


There are zero comments yet, why not be the first?

You must be logged in to post a comment.

Please log in or register to comment or reply to a comment.

Similar Articles

Steps To Configure Your Wireless Brother Printer 50 MM F-Mount Lens & Line Scan Camera For Colour Sorter Machine LINE SCAN CAMERA – BALAJI MICROTECHNOLOGIES (BMT) 35 MM & 50 MM LARGE FORMAT MACHINE VISION LENS - “BALAJI OPTICS” Digital Harbour -Compliance And Risk Solutions 35 MM & 50 MM F-MOUNT MACHINE VISION LENSES – BLUEVISION TECHNOLOGIES (BVT) CCD LINE SCAN CAMERA – BLUEVISION TECHNOLOGIES (BVT) 50 MM F-Mount Machine Vision Lens & Line Scan Camera For Colour Sorter Machine 35 MM & 50 MM F MOUNT MACHINE VISION LENS - BALAJI OPTICS- “BO LENS” C-MOUNT MACHINE VISION LENSES - BALAJI OPTICS-”BO” Line Scan Camera & F-Mount Lens For Color Sorter Machine Get Fancy Numbers Of Your Choice By Fancy Wala 35 MM & 50 MM F MOUNT LENSES – LINE SCAN CAMERA INDIA CCD Line Scan Cameras – Line Scan Camera India Line Scan Camera & F-Mount Lens For Color Sorter Machine Line Scan Camera India's No.1 Manufacturer Types Of Commercial Kitchen Supplies For Your Start-Up Business CCD IMAGE SENSOR AND EMCCD IMAGE SENSOR INDIA CMOS IMAGE SENSOR INDIA FULL FRAME IMAGE SENSOR AND LINEAR IMAGE SENSOR INDIA Accupay Systems: An Aid To Small Businesses And Accounting Processionals Product Configurator For Shopware. CMS Platforms For Creating An Online Business Outsourcing Premium Tech Support Services OpenCart Development Custom Development On WordPress CMS Shopware: Development And Application Cupboards Refinishing Do You Need Live Chat Agent Training Solutions? How Can Enterprise Artificial Intelligence Sales Expert Boost Your Brand? Features You Must Have In Your Customer Support Chat Live Chat Agent Training Solutions How To Optimize Live Chat Sales Benefit From Live Chat Services. Online Flowers Delivery In Miami Why Opt For Professional Christmas Light Hanging Service? Online Rules To Change Over Your Hp Printers Support Into Wireless Printer Why You Should Hire A Professional Commercial Plumbing Shepparton Company? Contact Hp Printer Support At 1-800-396-0517 Phone Number Online Technical Support For HP Computer Common Problems Important Tips And Tricks For Sharing HP Printers Over The Network Steps To Diagnose And Fix An Overheating Hp Laptop Support Problem Technical Support Available To Resolve Hp Customer Support Issues How To Get Hp Printers Support Number With Expert Technician 9015- Get To Know Its Specifications And Setup Procedure Printer Support Helpline Number USA | Hp Printer Customer Service Number The Most Common Errors With HP Computers And Laptops What Is Good About HP Service Number? Why HP Printer Is Superior To Other People? Guidelines For Using A Router To Make HP Printers A Wireless Printer: Hp Support Phone Number|Technical Support And Troubleshooting Welcome To Contact Hp Customer Support For Online Support Welcome To Pro 9015 Technical Support Tips For The Use And Safety And Maintenance Of Hp Pavilion Support Number For The Home User How To Setup HP OfficeJet Pro 9000 Series All-in-One Printer HOW DO I TURN ON AND OFF REAL TIME SCANNING ON MCAFEE ANTIVIRUS? Trapshooting Tips For Hp Printers Support From Expert GET CONTACT HP PRINTER SUPPORT AND INSTALLATION SUPPORT SERVICES Carpets: Reflecting Your Style And Personality Quick Fix Guide For Technical Support For Hp Printers Menu App Issues Steps To Eliminate “McAfee LiveSafe Mac Update” Error? Contact Hp Printer Support Error - Call For Error Code 0x83c0000a + 1-800-673-8163 1-800-834-6919| Webroot Helpline Number Is A Requirement For The Internet User Resolve Issues Regarding Norton On Norton Technical Phone Support Number Setup And Install Your Printer With 123 HP Com Setup HP Officejet Pro 6900 Printer Drivers & Software Download 123 Hp Com Ojpro 6800 Setup Support & User Guide How To Secure Your Computer Using The Norton Antivirus? - Setup Hp Printer | Download Hp Printer Drivers Get Excellent Support For Activation Of McAfee Antivirus Security Get Technical Support For Hp Printers Assistant & Resolve Issues Instantly - Download Printer Software - How To Reset The Pro 6800 All In One Printer And Fix Some Common Issues How To Install The Canon Printer Drivers? Download The Latest Drivers For Your Hp Printer Drivers Get The Best In Class Experience With Our Hp Support Number Hp Laptop Support Customer Service To Get Errors Fixed How To Setup HP Printer Utilizing Professional Office Cleaning Service Within Your Budget HOW TO FIND THE BEST REAL ESTATE PROPERTY CLEANING SERVICES IN MELBOURNE?

Articles Search

Featured Articles

Most Popular Articles